FAQ

HOW IT WORKS

MyLaundryManager is a professional on-demand garment care, cleaning and finishing service which caters to your personal wardrobe, car, shoes and all household products.

Download Our Mobile App

Place order using our Mobile App or Order through Website/Call.

CHOOSE YOUR PACKAGE

Either choose the pakage for normal services or dry cleaning services.

PICK-UP & DELIVERY

We collect your laundry & dry cleaning from your doorstep and bring your clothes back fresh within 48 hours.

BILLING & PAYMENTS

Our rider will deliver clothes with invoice copy & collect the payment in the case of Cash On Delievry.

F.A.Q

Quick look on frequently asked questions and queries.

My Laundry Manager is the 1st LIVE Laundromat in LUCKNOW. Our Laundry professional will give your clothes the personal care & attention you won't find anywhere else. My Laundry Manager is your premiere wash & fold service provider, offering FREE pick up & delivery.Further U can Urself come & watch Ur clothes.We provide best Services with Affordable Pricing. We provide washing, dry cleaning, steam ironing and other value added services in LUCKNOW to make your life free of laundry hassles.

We work from 08:00AM to 9:30PM, 7 days a week. Check the same on our website.

We believe in keeping things simple, our machines are calibrated on Kg basis and we derive our costing on Kg. basis, therefore to keep complex equations out of the way we charge for our services on Kg. basis. We also know that charging piece-wise could give us more margins but, MY LAUNDRY MANAGER as a company believes in keeping our charges fair and that's why laundry services are charged on Kg. basis.

Although number of clothes in a Kg may vary depending upon the weight of the cloth but, usually if we are talking of daily wear cloths (excluding Jeans) generally 3-4 Gents cloths / 5-6 ladies cloths make a Kg.

Minimum order size is the minimum value of the order in Rupees which is required by us. The value depends upon the location and is subject to change without any prior notice. To keep communication, clear we send a system generated SMS to the user upon successful placing of order so that there is no confusion later. We also know that you may want to try our services first before trusting us with your valuable cloths therefore, *first order does not have any minimum order size*.

We have both individual and weight base price structure. Please check more details in “Price List” section.

We shall be thankful to you if you refer us to any of your friends/family and as a token of appreciation from our side we will give you and your referral a discount coupon which you can use when you avail our services. However, please note that the coupon is valid only after the person you referred uses our service.

Well!!! this generally does not happen, but to give confidence to our customers we assure them that in case of any such incident, we will reimburse 5 times of it's processing cost to the customer.

Yes, the largest machines in the area. We have super large top of the line machines that can handle all your large items, comforters, blankets etc. We use Latest technology machines and internationally standardized chemicals for quality cleaning.

Yes, we do offer these services as a convenience and for one-stop-shopping for our customers at very competitive prices. Please identify and place those items in a separate bag.

Yes, the cost as per the garment/cloth. Please check our price listing page.

No, our experienced professionals will take care of this for you. If you have any delicates or special needs, just place them in a small plastic bag with a note.

Minimum order size is the minimum value of the order in Rupees which is required by us. The value depends upon the location and is subject to change without any prior notice. To keep communication, clear we send a system generated SMS to the user upon successful placing of order so that there is no confusion later. We also know that you may want to try our services first before trusting us with your valuable cloths therefore, *first order does not have any minimum order size*.

Just have your clothes ready. Our Agent (Driver) will bring a MY LAUNDRY MANAGER bag to place your loose clothes in.

Don’t worry about sorting your clothes, we will do that for you.

Yes, you can by calling us at 09839726560 or 09580351231, 1 hour prior to the pickup time or delivery time to reschedule.

In case you missed a pickup you can create a new pickup request from our Application or Website. Where as in case you missed a Delivery you can collect the clothes from the store or you need to call us at 09839726560 or 09580351231 for further assistance. If your clothes have not been collected within 60 days we reserve the right to give them to charity.

Yes, you can cancel the order from the application or website before your order is picked up.

You can make payment through cash or through Credit card, debit card, Net Banking or Paytm.

We would always appreciate to hear comments and feedback from our esteemed customers. You can give your valuable feedback under the “Reviews” section on the website or if you have a Facebook account then you can give your valuable feedback under the “Reviews” section on our Facebook Page. The Link is given below- https://www.facebook.com/Mylaundrymanager/

Be sure to inform us of any allergies to laundering and cleaning products you have. We always offer a hypo-allergenic option free of charge!

Absolutely not! Each bag is processed by itself. We will never clean your clothes with another customer’s clothing.

If you will not be present during your scheduled pick-up day, we will accept your bag from someone else. To maintain the security of your items, we will not drop-off to anyone other than yourself, unless you specifically contact us and instruct us otherwise.

We ask that you ensure all items have been removed from your pockets prior to pick-up. In the event that we do find items in your pockets, we’ll return them inside a sealed bag along with your laundry.